Non-Compliance detail

Licence number: 20350
Annual Return Start: 01 May 2015
Annual Return End: 30 Apr 2016
Date Received: 28 Jun 2016
Licence Condition numberType of non-complianceEPA actionsNo. of times occurred
M6.3 24hr complaints telephone No. referred to as 'enquiries' line. Independent audit formed view it did not conform with EPL condition. Enquiries line operated by third party & used by public to make complaints, which are immediately referred to Santos Appropriate Action taken by licensee 1